SWISS WATCHES

FAQs

HOW DO I PLACE AN ORDER?

Simply click on the INQUIRE button next to the item you are interested in purchasing and provide us with your contact information. A member of our team will reach out to you within 72 hours to confirm availability of the item and process your order.

HOW LONG WILL MY ORDER TAKE TO PROCESS?

The amount of time it will take to receive your designer watch, fine jewelry piece or bottle of cognac varies. Factors that may expedite or delay your order include your payment method, availability of the item, and delivery time. Typically, orders take 2-4 weeks.

HOW DO I KNOW THE ITEM IS AUTHENTIC?

Each designer watch is engraved with a unique serial number. Used by manufacturers as a means of tracking sales, these inscriptions are considered signets of authenticity. Once you purchase the watch from us, you can bring it to any authorized dealer who can then verify the watches’ authenticity based on its serial number. SWISS WATCHES guarantees the legitimacy of every watch we sell.

WHAT IF I DON'T SEE THE WATCH I WANT?

We are happy to assist in fulfilling special orders of items not currently featured on our website. Message us its name and reference number, and our team will thoroughly search through our vast network of distributors to find you the item at the best available price. Due to the specialized nature of each request, SWISS WATCHES cannot guarantee that we will be able to locate every item every time.

WHY CAN'T I BUY THE WATCH DIRECTLY FROM YOUR WEBSITE?

Due to the nature of our business – particularly the high prices associated with many of the products we sell – we must commit to a business model that protects both buyer and seller. By first verifying that a potential client is not a fraudulent party and has a genuine interest in the item, we are able to provide our customers with the highest level of service and security.

What if i change my mind and want to return the watch?

We are happy to offer a 14-day return window for any item physically in stock should there be any noticeable defects or damages upon receipt, or if it is the wrong product. Items specially ordered are final sale unless damaged, defected or incorrect. Pre-owned items are final sale. Read our full return policy here.